Emiel's CV
Emiel Halim Fahmy Saad
Collections Specialist | Collections Management
Profile summary
Dedicated Collections Specialist with 2 years of experience across 5 organizations. Proficient in collections management, payment negotiation, and customer relationship management. Experienced in handling account resolutions and sales support tasks. Committed to maintaining accurate customer records and supporting organizational performance.
Career highlights
Collections Account Management: Manage customer accounts and engage customers regarding outstanding balances while maintaining positive customer relationships at e& Cx Solutions.
Payment Negotiation Solutions: Use communication and negotiation skills to encourage timely payments and develop tailored payment solutions based on customer needs.
Sales and Cross Selling: Handled more than 200 selling deals as a Customer Service Representative at Xceed while identifying cross selling opportunities.
Key skills
Professional experience
Executed recruitment operations within an agency environment, partnering on sourcing strategies and guiding talent acquisition workflows from initial intake through final interview stages. Managed candidate pipelines, scheduling interviews and maintaining communication channels to support hiring objectives across multiple client accounts.
- Sourced and screened over 150 candidate profiles, aligning talent requirements with stakeholder objectives.
- Managed candidate outreach and interview coordination to maintain steady project workflows and reduce time-to-fill.
Manages customer accounts and coordinates collection efforts while maintaining client relationships. Develops personalized payment solutions based on account status and handles outstanding balances.
- Accelerated project timelines by resolving operational blockers and securing timely payment commitments through targeted stakeholder engagement.
- Maintained 100 percent accuracy in customer records to support compliance, accountability standards, and governance routines.
- Collaborated with cross-functional team members to refine operational approaches and achieve performance targets.
Coordinates recruitment activities and candidate engagement operations to support the overall hiring process.
- Facilitated seamless communication channels across cross-functional teams to streamline recruitment project lifecycles.
- Coordinated interview schedules and applicant tracking workflows, improving administrative efficiency by 15 percent.
Handled client interactions and guided purchase journeys through the KP-SDM platform. Addressed inquiries and maintained customer satisfaction while identifying additional product options.
- Executed over 200 client negotiations and successfully closed sales deals by matching customer needs with tailored solutions.
- Identified cross-selling opportunities that increased purchase values and supported quarterly business objectives.
- Streamlined recruitment operations by coordinating interview schedules and managing multi-channel applicant communication.
- Maintained structured recruitment records and application tracking databases to support talent acquisition deliverables.
Education
Business Administration and Management
Certifications
Languages
Arabic · Native
English · Professional